Customer Feedback / Questions
 
 
 
 
We'd love to hear from you!
 
If you'd like to comment or question us on any of our products drop us an email at:
 
 
Here are a few recent comments / questions we've received:
 
 
 
 
Our most asked question :
Can I buy your milk online?

.............YES!

We now offer Home Delivery of our most popular shelf stable milk products. Visit our new online store for more information:

DFI Internet Sales

Note: Questions pertaining to DFI Internet Sales are handled electronically through the online store only (this includes orders). DFI does not offer phone support for the online sales division. Contact DFI Internet Sales

Our second most asked question :

Where can I buy your milk locally?

There are now separate websites dedicated to our Hershey and Borden shelf stable UHT milk products. Each has a map of the US. Clicking on your state brings up a listing of retailers carrying our products. If a retailer has a listing of their store locations (or a search by address section) that's the link we're providing. Here's the link to our maps:

Hershey's Shelf Stable Milk - Retail Locations

Borden Shelf Stable Milk - Retail Locations
July 2012 :

Greetings! I just wanted to send you a quick email letting you know that I love your 130-calorie Hershey's Chocolate Drink product. It is a wonderful snack, and I drink it at least once or twice a day. Besides, it is wonderful to store in my campus dorm for college, as it won't spoil, and the taste is simply magnificent. Don't ever quit making this product. :)

All the best,
Rachel

July 2012 :

I am writing to let you know that I and my children are huge fans of Hershey's Chocolate Milk. I buy it buy the carton of 21 - 8fl oz containers. It is convenient, has a long shelf life and I don't have to worry about it spoiling in my children's lunches that they bring to school. Also, during the winter, I empty two 8oz cartons of Chocolate Milk into a big coffee cup and microwave it for the Yummiest Hot Chocolate EVER!

Dan Rayome

October 2011 :

Finally! A truly excellent shelf-stable milk. Having tried milk and milk-type products over the years (all the way back to the infamous G-Milk of the '70s), it is terrific to find a trustworthy name with a great tasting shelf-stable milk. I purchased a case at Costco with a bit of trepidation due to my prior experience. I was delighted by your product! I am sharing my experience with all of my family and friends. Keep it up, Hershey's!

Deb Filler

May 2011 :
Dear Borden; I just want to tell you how much my husband and I enjoy your shelf stable 2% milk product. We buy it in San Antonio, TX. We no longer have milk that sours before we drink it all, and the 32 oz size is perfect for us. And it tastes absolutely delicious.

Thank you for offering such a convenient, tasty milk product in this form.

Sincerely,
Perla Zarate-Abbott

May 2011 :

Your Hershey's reduced fat shelf stable milk has to be the best kept secret, for us, anyway!! A friend told us about it and it has become a staple in our pantry. It's great as we travel quite a bit and there is nothing worse than having to stop for milk on the way home when you just want to get home!! Thanks for this great product...I will try to help get the word out :)

Sandra Hamel
Jackson, MI
May 2011 :
My husband is a soldier serving in Iraq. He's on a medical team and works very strange hours so doesn't always get to eat at the DiFac (dining facility.) This leaves it up to me to keep him supplied with food that he likes and that can be shipped safely. Not the easiest task in the world!

I discovered your shelf stable milk some time ago and thought I would send him some to try. He loved it!! I now send him a gallon a week.

I just wanted to tell you thank you for helping make a soldiers life just a little bit better.

Sincerely,
Robin Howard
Killeen, TX
May 2011 :
Is shelf stable milk concentrated requiring dilution prior to use? I cannot find this information on your website.

Thanks,
Lisa O'Quinn

DFI: Our shelf stable milk is not diluted or concentrated. Just open the container or insert a straw and it's ready to drink.
February 2011 :
Is there a website I can order this online? We live in the country and this would be the preferable and easiest way for us to purchase.

Thank-you,
BJ Drwenski
February 2011 :
I was recently in Florida, and stayed somewhere that used Borden Shelf Stable Milk. I had never seen it before, and thought it was a great idea. There are just times I forget to get milk when I go to the store, and it would be wonderful to have some in the pantry. I wondered how it would taste, but it tasted just like milk!

After returning home, I looked the product up online to see where it was available where I live, as I don't recall having ever seen it. Unfortunately, it appears that it is only available in a few states in the south. Do you plan to expand your market? I would love to buy it if it ever becomes available here in Michigan, and I know others would too.

Just thought I would let you know that it's a great idea and a great product. If it ever becomes available, I will definitely buy it on a regular basis.

Sincerely,
Jo Fick
Rochester Hills, MI
October 2010 :
Hello, I just wanted to send an email to let you know how much I love the shelf stable whole milk. I am an avid baker and keeping whole milk on hand was often a problem. With the Hersheys milk I always have whole milk and my baked goods taste great.

Thanks!

Vonda Morton
Union NJ
September 2010 :
Your milk product which comes in a Tetra-Pac is refreshingly easy and straightforward to open. Thank you. So many safety sealed packaging efforts fall well short of being convenient and workable. I find some keen frustration with numerous plastic screw-top powder filled bottles as well as others holding medicinal products. They feature a removable foil film beneath the cap which is impossible to completely remove. As an example I'm looking at a small square plastic prescription bottle with a cylinder on top to accommodate a round screw- down cap. The rim on top is slightly grooved, as opposed to simply being flat, and this makes it impossible to completely remove or scrape off the foil that is attached to it. Small pieces of foil break off and fall into the medicine. Almost comically, this screw -down cap ends up always horizontally crooked when it's re-attached to the bottle, no matter how hard you try to make it straight. Also, for reasons unknown, the sides of the sub-cap cylinder feature two square, but tapered opposing protrusions that give the bottle a slight Frankensteinian profile. I have no idea as to why these are on the neck of the bottle. I do know however that they cause an unavoidable scrape to the cuticle area of my left hand middle finger.

Again, sincere thanks for taking the time, spending the money, and having the integrity to provide a quality product for your customers!

Michael Ceglie
Portland, Oregon
September 2010 :
Hello I was just wondering how I could order your milk? I really like this way better than the store kind. It tastes much better and it lasts longer.

Thanks
Norena Arrington
July 2009 :
I just wanted to send you this email and thank you for your product. My son is in the army and stationed at a fire post in Afghanistan. They are in the middle of nowhere. His camp is referred as camp hell by the news media and there was a story on last week’s ABC news about it. (Not what this mom wanted to hear or see) He misses milk and cereal. We told him we could get boxed milk and send it with pre-pkgd cereal bowls. Of course, stateside he had never heard of that, but was glad to hear of such a product. His 2 boxes with goodies, including boxed milk, went out yesterday. I wish I could be there when he opens them. Of course we sent cookies, too. Nothing better than milk and cookies.!! Again I thank you for your product. I know he will enjoy a bit of comfort and love sent from home.
Sincerely

Sandra Strickler
Stroud Oklahoma
June 2009 :
My Child’s day care recently switched to your shelf stable Milk products. Is this milk from domestic cows? I.e. US Cows or does the milk originate in a different country.
Thanks,

Tracy S. Bellanca
Customer Service Manager
Terumo Cardiovascular Systems

DFI: All of our Grade 'A' shelf stable milks are from domestic cows. All of our milk is obtained from local family-owned dairies. Our milk is 100% natural domestic cow's milk with no artificial hormones added (rbST).

May 2009 :
Loved this product. I originally bought for use when we travel without a cooler. When I was in a pinch I used it and it is great! Lasted a lot long than regular milk that I usually purchase. I will be buying more of this.

Carolyn Alley
San Antonio, Tx
April 2008 :
Just wanted to let you know that our church has recently joined the Angle Food Ministries and had our very first Distribution day. Among the food items in our Unit Menu was a box of Shelf Stable Vitamin D Milk. I have never heard of or seen this product but was very pleased when I drank my first glass. It is by far the best tasting milk I have had in a long time. It reminded me of the milk we used to get as kids. I am trying to find it in our area so I can buy a case or two of it. We have a small food pantry for helping those in need and your Shelf Stable Milk will be a great addition to it. I am telling everyone I see about your products. I am hoping to try the other Shelf Stable Milks as well.
Thanks

Fred Postlewait

Wintersville Church of Christ
Wintersville, Ohio, 43953
March 2008 :
Subject: Shelf Stable Milk

Just purchased another order of milk for the Community Food Bank of New Jersey; this program is getting rave reviews from our agencies and they look forward to the monthly purchases. In our new world of skyrocketing food prices, it’s good to know that opportunities for quality food at good prices still are in the pipeline.

Sam Backlar

The Community FoodBank of New Jersey, Inc.
25 Years of Fighting Hunger and Poverty 1982 - 2007
March 2008 :
Hershey's 2% Chocolate Aseptic (21/8oz case)

Rated 5 stars- from Amazon.com post:
Great for sending overseas, March 12, 2008

This is a great product to send overseas for those chocolate milk lovers because it does not have to refrigerated. And its a lot better than the milk that they serve over there. I have been buying it for my husband and sending it to him. He even uses it for his cereal. He loves it. I would recommend this product to anyone.

by: M. Jones "army wife"
February 2008 :
Hershey's 2% Chocolate Aseptic (21/8oz case)

Rated 5 stars- from Amazon.com post:
Better and cheaper than the competition, February 23, 2008

Got this for my kids. Halfway through his first box my five year old announced it was better than the stuff with the cows on it. I agree, it is better. On top of that, the package contains more cartons than than the organic product for less money. Of course it's from cows not treated with rbST. Here are the ingredients: Reduced fat milk, sugar, contains 1% or less of each of the following: cocoa (processed with alkali), cocoa, carrageenan, salt, artificial flavor, vitamin A palmitate and vitamin D3. Chocolate milk is the only dairy product that I think tastes good with carrageenan in it. Most chocolate milks have it. It's made from seaweed, has been a food product for centuries, and adds a nice creaminess to the drink. In short, great product, great price, and great for the kids (especially when traveling.)

by: S. Potter
February 2008 :
Hershey's 2% Chocolate Aseptic (21/8oz case)

Rated 5 stars- from Amazon.com post:
Great product! Good price for getting it shipped free..., February 21, 2008

Great stuff...reminds me of my days on the east coast near Hershey PA. Cheaper than the organic version... Not a great deal, but it is tough for me to go to the store these days with my schedule, so the convenience is well worth it. Great product!

by: Health Junkie
November 2007 :
Hello, My name is Richard Ansohn, I am currently serving in Iraq and was made aware of you shelf stable milk. I am trying to find out if there is a way I can purchase this product directly from you, or if there is a way for you to send several case's to us. We have several soldiers here who also are trying to get this product, and milk is not a readily available item here. Any information you can give me would be very helpful.

Thank you for your time
PFC Richard Ansohn 3/144 INF.
August 2007 :
I am the BackPack Program Coordinator for America's Second Harvest of Kentucky's Heartland Food Bank and we use the shelf-stable milk in our backpack food bags. It is a wonderful product and the children love it. Our program is increasing tremendously and the need is greater. The concern is that we won't have the funds available to continue purchasing this product. It is so important to include the milk for the calcium and also to accompany the cereal put in the bags. A2H appreciates having access to such a great milk source that doesn't require refrigeration. Just wanted to let you know how important the milk is and how it is being consumed. It is servicing many children on weekends who might otherwise doing without. Thanks for producing such a stable product.

Milissa French
Elizabethtown, KY
June 2007 :
(Re: Hershey 2% White and 2% Chocolate Milk)

We received the milk today and I would like to tell you what a fantastic product it is. The texture and taste was outstanding. I tried it warm because that is how some of the students would be consuming it. Very nice!! Pamela A. Hittinger
Child Nutritional Services Manager
Allentown School District
Raub Middle School / Cleveland/ McKinley/ Union Terrace/ Lincoln
May 2007 :
I am in the army and currently serving in Iraq. One of my soldiers received several cases of your milk shipped from his wife. I was able to try your root beer and vanilla flavored milk and I loved it. I have drank the flavors of milk that the army has purchased from your company and I have enjoyed those flavors also. Before I deployed I was able to let my children sample the chocolate and strawberry milks and they liked them too. I have a couple of questions. How can I order your milk and how much does it cost? Would I be able to order and pay on line or would I have to call? Does your company ship to APO addresses? Thank you for your product. I would also like to say that the boxed milk that the servicemen and women are getting in the dining facilities over here do not even compare to your product. Thank you for your time.

SGT Jon Quissell U.S. Army, Iraq
May 2007 :
Is there a way to get some of your milk sent to me here in Iraq? It's a thousand times better than any UHT milk in theater. A great product.

CDR Steven P. Gardiner, USN
April 2007 :
We were in New Orleans for 3 months and loved the milk. We are now back in Madison WI, but cannot find it anywhere. If you can tell me who might carry it in this area it would be appreciated.

Richard Feldt
April 2007 :
I have a couple questions concerning the transport and storage of UHT milk-
1. We live in Texas and it gets very hot during the summer months, we will be transporting UHT milk fairly short distances (20 miles at most) in non-refrigerated vehicles from one location to another throughout these hot summer months, is this okay. All of the information I have read just says stays good at room temperatures?
2. If the product is refrigerated, but not opened, can it then be stored at room temperature again without going bad?

Brandy Agee
Purchasing/Distribution Coordinator

DFI: Our Shelf Stable (UHT) Milk products are able to withstand temperature variations wonderfully. Putting the product on shelf then in the refrigerator back and forth causes no harm to the product as long as the product remains unopened.
November 2006 :
During last year's hurricane in Palm Beach County, we were given water, milk, crackers and ice, etc to get through a week without electricity. Now my daughter has a baby and we would like to stock up on these small milk containers, for the next outage or hurricane. It tasted great, is so convenient ...

Robin Lamkay
August 2006 :
I just had to comment on your milk product which comes in the small square carton. It's 2% milk in the blue container. Anyhow, I live here in Lake Charles, LA. Hurricane Rita hit here last year, & we were handed out food stuffs & etc. I drank your milk for the first time just after the hurricane ... I fell in love with the taste. I was just given about 15 small cartons of the milk since first trying it last year. These 15 cartons had an expiration date for this past July (2006), but I tried them anyhow with no disappointment. I drank the last one this a.m.. I had to comment on this milk product of yours ... There's no comparison with the milk products here down south. You would think that it'd be better down here but it's not! Is there anyway that I could get milk from you in the future if it's feasible? Please let me know.

Charles L. Roberts
July 2006 :
I recently received a carton [quart] of milk in a box of groceries. I could not believe when I opened the carton how much like "real" milk it tasted especially when I noticed that the shelf life was way beyond "regular" milk [so to speak].

Carla Hicks
June 2006 :
Hello DFI, I am a soldier in Iraq and would like to purchase your shelf stable milk. The milk they supply us here with is just plain nasty and we just can’t seem to get used to it. Some soldiers receive shipments from loved ones but it there is a weight limit in the boxes they send so they receive a few containers. Please let me know if there is a possibility of bring some of home here in Iraq.

Thank you
Daniel Oliver
May 2006 :
I recently obtained a 32 oz unit of the Borden's milk that is safe on the shelf until opened then needs refrigeration. It was wonderful...

Sharron Paddack
May 2006 :
Hi, I am Spec. Robert Coulter (Bobby), and I am writing about some milk that I recently received in a care package. The package touted an improved pasteurization and a package that eliminated the need for constant refrigeration. I had my doubts about it, but was glad to try it. We are stationed in north-central Iraq and we do get some milk, but it is all evaporated milk and nothing like the milk we all enjoy at home. I found your email address online, and I just wanted to write to say a few words of thanks for developing a product that tastes so much more like fresh milk, but in a form that can be shipped overseas and enjoyed by us. I recently enjoyed one of my favorite treats, chocolate chip cookies and milk. Others here preferred to enjoy their cereal without using powdered milk, but all around it was a big hit.

Spc. Robert Coulter
April 2006 :
My children's daycare recently switched to your Borden, shelf stable product.

Maria Hetherton
April 2006 :
While traveling in the Southern US, we discovered UHT milk. It was very handy to have in our motor home.

Gary Smith
March 2006 :
As a church containing a food pantry we are very interested in your self stable UHT milk product. When you lack refrigeration and have so many families in need this product would be fantastic.

Denise P. McNally
January 2006 :
(8oz Reduced Fat Chocolate Milk)Hi folks--

My son is a student at Boston College and practically lives on this stuff...I'm guessing 2-5 boxes a day.

John F. Treubig